Analysis of warranty claim data: a literature review

Purpose To provide a brief survey of the literature directed towards the analysis of warranty claim data. Design/methodology/approach For convenience, this survey of the analysis of warranty claims data is somewhat arbitrarily be classified by topics as follows: age-based claims analysis, aggregated warranty claims analysis, marginal counts of claims analysis, warranty claims analysis by using covariates, estimation of lifetime distribution using supplementary data, two-dimensional warranty, warranty costs analysis, sales lag and reporting lag analysis, and forecasts of warranty claims. Findings Emphasis is placed on a discussion of different kinds of warranty claims data selected from reviews and on a comparison of the statistical models and methods used to analyze such data. Research limitations/implications Since the literature on product warranty data…