Study on treatment satisfaction of patients with hepatitis B and responsiveness of health systems of Jiangsu Province

Objective To analyze the influencing factors of treatment satisfaction of patients with hepatitis B and the responsiveness of health systems. Methods A total of 512 patients( 349 outpatients and 163 inpatients)with hepatitis B from August to December, 2012 in Zhangjiagang city, Danyang city, and T aixing city were selected. Health system responsiveness scale designed by the W orld Health O rganization and self-designed satisfaction questionnaire were used. Patients were surveyed for the treatment satisfaction( queuing satisfaction,medical environment satisfaction, facilities satisfaction, medical service satisfaction, medical expense satisfaction,technical level satisfaction, and infectious disease service satisfaction) and responsiveness of health systems( dignity, confidentiality, communication, selectiveness, autonomy, timeliness, and infrastructure). T he influencing factors were analyzed by the multiple linear stepwise regression analysis. Results…