Does Greater Workload Lead to Reduced Quality of Preventive and Curative Care among Community Health Workers in Bangladesh?

BACKGROUND: Community health workers (CHWs) perform a range of important tasks; however, limited evidence is available regarding the association between their workload and the quality of care they provide. OBJECTIVE: To analyze the quality of preventive and curative care provided by two groups of CHWs with different workloads in southern Bangladesh. METHODS: One group of CHWs provided preventive care in addition to implementing community case management (CCM) of acute respiratory infection and diarrhea, and another group additionally treated severe acute malnutrition (SAM). Preventive care was measured by case management observation at a routine household visit. Curative care was measured by case scenarios. Qualitative methods were used to contextualize CHWs' performance by examining their perceptions of challenges related to their workload.…