E-governance success factors in Bangladesh: A cross-sectional quantitative study on union digital centers

Unfolding e-governance success factors in Bangladesh through analyzing union digital centers (UDCs) is the main objective of this study. In doing so, a cross-sectional quantitative method is utilized through collecting data of 369 UDC users based on a structured questionnaire survey. The structural equation modeling (SEM) is applied to test hypotheses and find the statistical significance of the success factors. This study mainly followed D & M IS Success Model of DeLone and McLean and further identified other associated factors through an extensive literature review for making an integrated research model for this study. This study then utilized PLS-SEM and Hayes PROCESS-Macro for inferential statistics and found a substantive statistical significance of the factors exposed in the model on the…