Journal ArticleUnknown
SQ mGov: A Comprehensive Service-Quality Paradigm for Mobile Government
Author Affiliations
North South University, Swansea University, National and Kapodistrian University of Athens
Published InInformation Systems Management
Year2014
Citations75
Abstract
AbstractService quality of Mobile Government (mGov) is an important concept; however, to date, there has been relatively little work conducted in this emerging area. Based on an empirical study conducted among 1404 users of mGov in Mumbai, India, this study conceptualizes and identifies four service-quality dimensions—connectivity, interactivity, understandability, and authenticity—as the formative constructs of mGov service quality, and 16 measuring items to evaluate those dimensions as the reflective indicators.Keywords: mGoveGovcitizenservice qualityconsumer behavior Additional informationNotes on contributorsMahmud Akhter ShareefMahmud Akhter Shareef is an associate professor of School of Business, North South University, Bangladesh. He was a visiting faculty in DeGroote School of Business, McMaster University, Canada, during his post doctorate research. He has done his PhD in Business Administration from Sprott…
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Fields & Keywords
Social SciencesPolitical Science and International RelationsE-Government and Public ServicesTechnology Adoption and User BehaviourCustomer Service Quality and LoyaltyLibrary scienceManagementBusiness administrationPublic relationsMedical educationMarketingPedagogyWorld Wide WebLinguisticsEpistemology