TweetGST: A Web Based Systems for Sentiment Analysis and Opinion Mining for GST in Malaysia

Abstract Twitter is one of the most used platform for communication by people around the world. Sentiment analysis and opinion mining on twitter has become an important field of research that sees beyond the number of likes, shares and comments that users have for some topics. Nowadays, business organizations are not aware of emotional aspect of their customers and may take longer time in analyzing the market sentiment in making the necessary business decision. TweetGST is a web based system that enable business user to extract GST based tweets from Twitter as well as it helps in analyzing the tweets accordingly. TweetGST enables for trend analysis and sentiment analysis to be made. These analysis will help the business organization in…