Jorge Mendoza Aldana, Helga Piechulek, Ahmed Al‐Sabir
OBJECTIVE: To assess user expectations and degree of client satisfaction and quality of health care provided in rural Bangladesh. METHODS: A total of 1913 persons chosen by systematic random sampling were successfully interviewed immediately after having received care in government health facilities...
Syed Saad Andaleeb, Nazlee Siddiqui, Shahjahan Khandakar
Concern over the quality of health care services in Bangladesh has led to loss of faith in public and private hospitals, low utilization of public health facilities, and increasing outflow of Bangladeshi patients to hospitals in neighbouring countries. Under the circumstances, assessment of the coun...
Debra Roter, Judith A. Hall, Nancy Katz
Brian Godman, Abiodun Egwuenu, Mainul Haque, Oliver Ombeva Malande et al.
Antimicrobial resistance (AMR) is a high priority across countries as it increases morbidity, mortality and costs. Concerns with AMR have resulted in multiple initiatives internationally, nationally and regionally to enhance appropriate antibiotic utilization across sectors to reduce AMR, with the o...
Syed Saad Andaleeb
This study compares the quality of services provided by public and private hospitals in Bangladesh. The premise of the paper was that the quality of hospital services would be contingent on the incentive structure under which these institutions operate. Since private hospitals are not subsidized and...
C Jenkinson, Tarani Chandola, Angela Coulter, S. Bruster
BACKGROUND: The aim of the study was to determine the construct validity of the 12-item Short Form health survey questionnaire (SF-12) across ethnic groups in a large community sample of the United Kingdom. METHODS: A postal survey was carried out in English using a questionnaire booklet, containing...
Ruth Watkinson, Matt Sutton, Alex Turner
BACKGROUND: The population of older adults (ie, those aged ≥55 years) in England is becoming increasingly ethnically diverse. Previous reports indicate that ethnic inequalities in health exist among older adults, but information is limited by the paucity of data from small minority ethnic groups. Th...
Gourab Adhikary, Md Shajedur Rahman Shawon, Md. Wazed Ali, Md. Shamsuzzaman et al.
There is a paucity in current literature about the level of patients' satisfaction and factors influencing it in Bangladesh health system. We aimed to measure the level of patients' satisfaction across different types and levels of healthcare facilities and to determine which factors influence this ...
Selim Ahmed, Kazi Md. Tarique, Ishtiaque Arif
Purpose The purpose of this paper is to investigate service quality, patient satisfaction and loyalty in Bangladesh's healthcare sector. It identifies healthcare quality conformance, patient satisfaction and loyalty based on demographics such as gender, age and marital status. It examines the differ...
Friedo W. Dekker, FE Dieleman, Kaptein Aa, J Mulder
We wanted to assess compliance with regular pulmonary medication, in 156 patients in a general practice setting. Patients completed a questionnaire on their reported daily intake, the perceived prescription, and their self-assessed perceived compliance with pulmonary medication. Compliance was defin...
Mahir A. Rahman, Tahia Anan Dhira, Abdur Razzaque Sarker, Jeenat Mehareen
This study investigated the reliability and factorial validity of Patient Health Questionnaire-9 (PHQ-9) in the context of university students in Bangladesh. The research aimed to assess whether the original one-dimensional model or a model containing both somatic and cognitive-emotional factors is ...
Farzana Islam, Aminur Rahman, Abdul Halim, Charli Eriksson et al.
BACKGROUND: Bangladesh has achieved remarkable progress in healthcare with a steady decline in maternal and under-5 child mortality rates in efforts to achieve Millennium Development Goals 4 and 5. However, the mortality rates are still very high compared with high-income countries. The quality of h...
Aleksandra Jonkisz, Piotr Karniej, Dorota Krasowska
INTRODUCTION: The Servqual (an acronym from the words "service" and "quality") method is used to assess the quality of provided services on the basis of standardised evaluation parameters. This method is based on five gaps resulting from the discrepancy between expected and received service quality....
Syed Saad Andaleeb
This study compared the quality of services provided by private and public hospitals in urban Bangladesh. Using twenty-four scale items, patient perceptions were sought on five aspects of service quality including responsiveness, assurance, communication, discipline and baksheesh. Because private ho...
Abdur Razzaque Sarker, Marufa Sultana, Sayem Ahmed, Rashidul Alam Mahumud et al.
Background: Community-based health insurance is recognized as a promising tool for health system improvement for low-income people that improves the health status of enrolees and enhances productivity and labor supply. The experience and opinion of the clients who utilized health services through th...