Pooja Sripad, Tracy McClair, Alain Casseus, Sharif Hossain et al.
BACKGROUND: Client trust in community health workers (CHWs) is integral for improving quality and equity of community health systems globally. Despite its recognized conceptual and pragmatic importance across health areas, there are no quantitative measures of trust in the context of community healt...
Suhaila H Khan
OBJECTIVE: This study investigated a) the amount and types of out-of-pocket expenditures by patients for nominally free services in a large public hospital in Bangladesh, b) the factors influencing these expenses, and c) the impact of these expenses on household income. METHODS: Eighty-one maternity...
Md Sadik Pavel, Sayan Chakrabarty, Jeff Gow
BACKGROUND: Contingent valuation (CV) is used to estimate the willingness to pay (WTP) of consumers for specific attributes to improve the quality of health care they received in three hospitals in Bangladesh. METHODS: Random sample of 252 patients were interviewed to measure their willingness to pa...
Jenni Burt, Cathy E. Lloyd, John Campbell, Martín Roland et al.
BACKGROUND: Doctor-patient communication is a key driver of overall satisfaction with primary care. Patients from minority ethnic backgrounds consistently report more negative experiences of doctor-patient communication. However, it is currently unknown whether these ethnic differences are concentra...
Mark Mohan Kaggwa, Sarah Maria Najjuka, Scholastic Ashaba, Mohammed A. Mamun
Background Depression is screened by many psychological tools, whereas the Patient Health Questionnaire-9 (PHQ-9) is one of the most commonly used self-administered tools. Uganda is a culturally diverse country with a wide variety of tribes, ethnic groups, languages, and disease conditions; it is ur...
Yun Ai, Muhammad Khalilur Rahman, Md. Shah Newaz, Md. Abu Issa Gazi et al.
This study aimed to examine the healthcare service environment, patients' experience, and responses toward healthcare services in private general practice (GP) clinics. Self-administered questionnaires were used for collecting data from 367 respondents with prior experience in visiting the general p...
Sameena Chowdhury, Syed Akram Hossain, Abdul Halim
The study was conducted using the exit interview with patients (n=120), in depth interview with health care providers (n=87) and focus group discussion (n=16) with stakeholders to assess the perceived level of quality of care in maternal and newborn health at public facilities in Bangladesh. Both cl...
Dewan ME Hoque, Muntasirur Rahman, Sk Masum Billah, Michael Savic et al.
BACKGROUND: Quality hospital care is important in ensuring that the needs of severely ill children are met to avert child mortality. However, the quality of hospital care for children in developing countries has often been found poor. As the first step of a country road map for improving hospital ca...
Momotazur Rahman, Mohammod Shahidullah, Mohammad Shahiduzzaman, H A Rashid
The quality of health care is the consequence of strong link between service providers and user of the services. Perceived quality is one of the principal determinant of utilisation and non-utilisation of health services, a major issue in developing countries. Considering this, the present study was...
Laila Ashrafun, Mohammad Jasim Uddin
The objective of this study is to identify factors associated with satisfaction among inpatients receiving medical and surgical care for urinary, cardiovascular, respiratory, and ophthalmology diseases at Dhaka Government Medical College Hospital, Bangladesh. The data of this study is collected from...
Nazlee Siddiqui, Shahjahan Ali Khandaker
Despite recent developments in the Bangladesh healthcare sector, there is still great concern about the quality of healthcare services in the country. This study compared the quality of healthcare services by different types of institutions, i.e. public and private hospitals, from the perspective of...
Faraz Ahmed, Gary Abel, Cathy E. Lloyd, Jenni Burt et al.
BACKGROUND: Ethnic minorities report poorer evaluations of primary health care compared to White British patients. Emerging evidence suggests that when a doctor and patient share ethnicity and/or language this is associated with more positive reports of patient experience. Whether this is true for a...
Md. Zahid Hossain Shoeb
Purpose This paper seeks to investigate the overall service quality of the library system of Independent University, Bangladesh, a top‐ranked private university in Bangladesh. A survey is conducted among the library users specifically faculty, graduate, and undergraduate students. Design/methodology...
Thomas J. Savage, Amanda D. Lynch, Stacey E. Oddera
Central line-associated bloodstream infections (CLABSIs) account for one-third of all hospital-acquired infections and can cost the health care system between $21,000 and $100,000 per infection. A dedicated vascular access team (VAT) can help develop, implement, and standardize policies and procedur...
Rizwanul Karim, M. Shaikh Abdullah, Anisur Rahman, Ashraful M. Alam
BACKGROUND: Bangladesh is one among the few countries of the world that provides free medical services at the community level through various public health facilities. It is now evident that, clients' perceived quality of services and their expectations of service standards affect health service uti...