Muhammad Khalilur Rahman, Md. Shah Newaz, Mina Hemmati, Swati Mallick
Purpose The purpose of this study is to explore the private general practice (GP) clinics' service environment, patients' satisfaction and their impact on word of mouth (WoM) for others for future treatment in GP clinics. Design/methodology/approach Data are collected from 367 respondents using a pa...
Md. Shah Newaz, Mina Hemmati, Muhammad Khalilur Rahman, Suhaiza Zailani
Purpose This study aims to investigate how the employees' attributes, capabilities, behavioral control and behavioral intentions affect their intention to become a supply chain manager (SCM). The study also investigates how employees' capabilities mediate the relationship between attributes and inte...