Caring for children: a model of healthcare service quality in Bangladesh

Objective. This study assesses the links between service quality and patient satisfaction in the context of health services delivered to children in a developing country. With the growing importance of patients ’ voice in the healthcare environment, it is important to assess the factors that are best able to explain patient satisfaction to influence the art and science of patient care and health service delivery. Design. A field survey was conducted using a household survey to assess the quality of services provided to children who had been to a hospital in the past 12 months. Participants. Caregivers who had accompanied an afflicted child to a hospital in Dhaka City. Main outcome measures. Patient satisfaction was the main outcome/dependent variable as…