Syed Saad Andaleeb, Nazlee Siddiqui, Shahjahan Khandakar
Concern over the quality of health care services in Bangladesh has led to loss of faith in public and private hospitals, low utilization of public health facilities, and increasing outflow of Bangladeshi patients to hospitals in neighbouring countries. Under the circumstances, assessment of the coun...
Syed Saad Andaleeb
This study compares the quality of services provided by public and private hospitals in Bangladesh. The premise of the paper was that the quality of hospital services would be contingent on the incentive structure under which these institutions operate. Since private hospitals are not subsidized and...
Syed Saad Andaleeb, Syed Ferhat Anwar
Research on trust is limited in the context of developing countries. Because of its importance in facilitating exchange, this study attempts to assess the determinants of customer trust in salespersons in a developing country. The theoretical model was derived from research conducted in the develope...
Syed Saad Andaleeb, Mahmudul Haq, Rubina Ahmed
The transportation system in Dhaka City, Bangladesh, requires significant improvements. The shortage of motorized vehicles and the excessive number of nonmotorized vehicles on the city’s streets have been the cause of unbearable traffic congestion, leading to negative externalities such as productiv...
Syed Saad Andaleeb, Mamunur Rashid, Quazi Akhlaqur Rahman
Purpose – Customer-centric banking envisions that banks should meet both tangible and intangible satisfaction criteria of their customers. The purpose of this paper is to investigate the customer-centric banking practices that drive satisfaction of corporate customers in Bangladesh. Design/methodolo...
Syed Saad Andaleeb
This study compared the quality of services provided by private and public hospitals in urban Bangladesh. Using twenty-four scale items, patient perceptions were sought on five aspects of service quality including responsiveness, assurance, communication, discipline and baksheesh. Because private ho...
Syed Saad Andaleeb
Objective. This study assesses the links between service quality and patient satisfaction in the context of health services delivered to children in a developing country. With the growing importance of patients ’ voice in the healthcare environment, it is important to assess the factors that are bes...
Khan Md. Raziuddin Taufique, Md. Mahiuddin Sabbir, Sarah Quinton, Syed Saad Andaleeb
Purpose Acknowledging previous scholarly focus on functional attributes in understanding technology acceptance behaviour, the current study aims to offer a novel perspective by integrating eight different dimensions of utilitarian and hedonic attributes to examine their influence in delivering a hol...
Muhammad Ziaulhaq Mamun, Syed Saad Andaleeb
The growing trend of Bangladeshi patients travelling abroad for medical services has led to some soul-searching in policy circles. While other countries of the Southeast Asia region are profiting from medical tourism, Bangladesh not only lags behind, it also loses patients to these countries in a co...
Syed Saad Andaleeb, Ido Millet
PURPOSE: The disparities faced by women, especially in Bangladesh, have a long and contentious history. From education and employment to health care and other social products, the marginalization of women has been stark. This paper aims to examine whether women experience poorer services than men in...
Syed Saad Andaleeb
Syed Saad Andaleeb, Anis Rahman, Mehdi Rajeb, Nasrin Akter et al.
Television has recently experienced unprecedented expansion in Bangladesh. Given its popularity and influence, and with more people using it for their information, research on the credibility of TV news is warranted. Perceived independence of TV channels, their social role, source expertise, objecti...
Syed Saad Andaleeb, Gretchen Vanneman Wolford
Studies on participation in organizational decision making in the context of developing countries are limited, especially from a gender perspective. Based on a survey of government and private sector employees in Dhaka, Bangladesh, this study explores the extent to which women have been integrated i...
Syed Saad Andaleeb, Nazlee Siddiqui, Shahjahan Khandakar
PURPOSE: The purpose of this study is to propose a doctors' service orientation (DSO) scale and uses it to compare the services received in public, private and foreign hospitals in a developing country from the patient's perspective. DESIGN/METHODOLOGY/APPROACH: The scale was derived from the servic...
Md. Humayun Kabir Chowdhury, Syed Saad Andaleeb
Abstract This paper integrates past research and proposes a framework for the analysis of consumer perceptions of quality in a developing country. In this framework, consumer-perceived quality is hypothesized to be formed from several intrinsic and extrinsic cues that include product attributes, cor...